Effective Date: October 10, 2026
1. Introduction and Parties to the Agreement
Welcome to the official Terms of Service of www.candledropbox.com. As your dedicated online destination for carefully selected candle holders and premium candle accessories, Candle Dropbox operates this e-commerce platform to connect home decor lovers with durable, beautifully designed handcrafted pieces sourced from partnerships with skilled artisans and trusted suppliers, spanning every aesthetic style from minimalist modern to warm vintage, gothic dark academia, bohemian beach house, and rustic farmhouse.
This legally binding agreement is concluded between Candle Dropbox, whose registered operating address is at The Bartonfields Centre, Barton Blount, Church Broughton, Derby, England, DE65 5AP, contact email is [email protected], and contact telephone number is +44 2081910802, and any individual who accesses, browses, creates an account, places an order, or uses any function or service provided on our www.candledropbox.com website. By accessing, navigating, completing account registration, submitting an order, or utilizing any of our platform services, you explicitly confirm that you are at least 18 years of age (or have reached the age of majority in your jurisdiction of residence), that you have full legal capacity to enter into this binding agreement, that you have read, fully understood, and agree to be bound by all the terms, conditions, rules, and policies outlined in this document, as well as all the supplementary linked policies published on our site including our Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree to any provision contained within these Terms of Service, you are not permitted to access or use our website, and you must cease all interaction with our platform immediately. These terms constitute the complete and exclusive agreement governing your use of our e-commerce services, and they supersede any prior verbal or written understandings, negotiations or agreements between you and Candle Dropbox related to the subject matter covered in this document.
2. Platform Usage Eligibility and Account Registration Rules
To create a registered user account on www.candledropbox.com, you are required to provide accurate, current, complete and valid personal information including your full legal name, valid working email address, and active contact details. You agree that you will promptly update your account profile information at any time to keep it accurate, complete and up-to-date. You are solely responsible for safeguarding the security of your account login credentials, including your account password, and you take full and complete responsibility for all activities, actions, order submissions, and operations that occur under your registered account, whether such operations are authorized by you or not.
You agree to notify Candle Dropbox immediately if you become aware of any unauthorized access to your account, or any security breach related to your account credentials. Candle Dropbox cannot and will not be liable for any loss or damage arising from your failure to comply with the account security obligations outlined in this clause. We reserve the absolute right to refuse service, terminate user accounts, remove or edit uploaded content, or cancel orders at our sole discretion, if we determine that your account information is fraudulent, incomplete, or if your activities violate these Terms of Service, applicable local laws, or legitimate platform operation rules.
You confirm that you will only use our www.candledropbox.com website for lawful, personal, non-commercial shopping purposes, and you will not:
- Copy, modify, distribute, resell, or commercially exploit any part of our website content, including product descriptions, product images, brand design, and website interface code, without our explicit prior written authorization
- Conduct any automated access, data scraping, web crawling, or data harvesting activities on our platform via robots, spiders, scrapers or other similar automated tools, for any purpose without our separate written consent
- Interfere, disrupt, or damage the normal operation of our website, including introducing malicious code, viruses, or conducting distributed denial of service attacks that disrupt the access experience of other platform users
- Impersonate any person, entity, or falsely state or misrepresent your affiliation with any individual or organization, when submitting information on our platform
- Use our website or purchased products for any illegal, harmful, or unauthorized purpose that violates local laws in your jurisdiction of residence
3. Product Information, Pricing and Payment Terms
All product listings displayed on www.candledropbox.com, including our full catalog of Chic Brass Match Striker Container Jar, Coastal Natural Bamboo Match Holder Cylinder, Ornate Gothic Black Cast Iron Match Box Holder, Mini Concrete Match Striker Holder Jar, Industrial Concrete Candle Tray Plate, and all other candle holders, match storage jars and candle accessories, are carefully described to reflect the actual material, design, size and styling characteristics of the physical items. However, due to inherent differences in individual monitor display settings, lighting conditions during photography, and handcrafted minor variations from the artisan production process, there may be slight, non-material discrepancies between the color or texture of the product you receive and the visual presentation shown on our website. These minor variations are normal features of handcrafted artisanal goods, and they do not qualify items as defective for return purposes.
All prices displayed on our website are denominated in Euros, unless explicitly marked otherwise, and they do not include applicable shipping fees, import duties or local consumption taxes that may apply to orders delivered to regions outside of our pre-paid covered jurisdictions. We reserve the right to adjust the product pricing, promotional offers and service fees listed on our website at any time, at our sole discretion, without prior notice. The price that will be applied to your order is the exact price displayed on the product page at the moment you complete your checkout and confirm your payment, and the price adjustment that takes place after you submit your payment will not affect the validity of your confirmed order.
All payments for orders placed on www.candledropbox.com must be processed via the authorized payment methods supported on our checkout page. By submitting a payment, you confirm that you are legally authorized to use the selected payment method for the transaction, and you authorize us to charge the full corresponding order amount to your designated payment account. All payment processing activities are handled by our PCI DSS compliant third-party payment service providers, and we do not store the full sensitive financial details including your complete credit card number on our local website servers. In the event that a payment cannot be successfully processed due to insufficient funds, expired payment credentials, or a dispute raised by your payment issuer, we reserve the right to suspend or cancel your order immediately, and we will contact you to arrange alternative valid payment methods to complete your purchase.
4. Order Confirmation, Cancellation and Modification Rules
After you successfully submit an order and complete the payment process, we will send an automatic order confirmation email to the email address you provided in your order information. This confirmation email only acknowledges that we have received your order request, and it does not represent the formal acceptance of your order by Candle Dropbox. We reserve the right to verify your order details, shipping address validity, and payment legitimacy before formally accepting your order. In extremely rare circumstances, we may reject or cancel your confirmed order even after we have sent you the order confirmation notification, for reasons including but not limited to: the product you ordered is out of stock and cannot be restocked within a reasonable timeline, we discover obvious pricing errors on the product listing page caused by system technical glitches, our risk control system detects that your order may involve fraudulent transaction activities, or the shipping address you provided is located in a region that we do not currently support for delivery. If we cancel your order for any of the above reasons after your payment has been processed, we will issue a full 100% refund back to your original payment method within 7 working days, and we will not charge you any additional administrative fees for the cancellation.
Before your order enters our warehouse processing flow and is dispatched to the logistics provider, you have the right to request to cancel your order, modify your ordered product specifications, adjust your shipping address, or update other order details at any time. You can submit this request to our customer support team via our listed contact channels, and we will process your request free of charge as long as the order has not been marked as “dispatched” in our system. Once the parcel has been handed over to the courier for shipment, no order cancellation or modification request can be accepted, and you will need to follow the rules outlined in our Refund and Returns Policy to arrange a return after you receive the delivered items.
5. Intellectual Property Rights
All content published on www.candledropbox.com, including but not limited to the website interface design, original copywriting content, product photographs, graphic logos, brand trademarks, video demonstration content, website source code, and the entire selection of curated product collections, are the exclusive intellectual property assets of Candle Dropbox, or we hold the full legal authorization to use these contents from the relevant intellectual property rights holders. These works are protected by global copyright law, trademark law, and other relevant intellectual property regulations.
Without our explicit prior written consent, you may not reproduce, duplicate, copy, distribute, republish, display, post, transmit, modify, or create derivative works based on any of the protected content on our website, for any commercial or non-commercial purpose. You are not permitted to embed our product images, copy our original product descriptions, or scrape our pricing data to publish on other third-party e-commerce platforms, personal blogs, or commercial comparison websites. Any unauthorized infringement of our intellectual property rights will constitute a violation of this Terms of Service, and we reserve the right to take all necessary legal actions, including claiming for economic compensation and reporting the infringement behaviors to relevant regulatory authorities, to protect our legitimate intellectual property rights.
6. User Conduct and Prohibited Activities
When you use our www.candledropbox.com platform, you agree that you will not engage in any of the following prohibited activities:
- Post, upload, transmit, or share any malicious, defamatory, obscene, threatening, or illegal content in the product review section, account message board, or communication channels with our customer service team
- Submit false, fraudulent, or malicious order claims, including false reports of non-delivery, fake product damage declarations, or submitting multiple duplicate return requests for a single order, in an attempt to obtain improper financial benefits from our platform
- Circumvent our platform account restrictions, create multiple fake user accounts to abuse our new user exclusive promotional offers, discount stacking rules, or other preferential policies designed for legitimate individual customers
- Copy, reverse engineer, decompile, or attempt to steal the source code of our website system, for the purpose of obtaining unauthorized access to our backend server data, or interfering with the normal operation of our platform
- Harass, threaten, or abuse our customer service team members, warehouse operation staff, or other platform users, in any form of communication related to our services
- Use our purchased candle accessories or brand-related content to produce, promote, or sell illegal counterfeit products, that imitate the design and quality of our official artisan-crafted goods
If we confirm that you have engaged in any of the above prohibited activities, we reserve the right to immediately restrict your access to our website, permanently terminate your registered account, cancel all unshipped orders associated with your account, and refuse all future service requests from you. We also reserve the right to retain relevant evidence of your prohibited behavior, and report the situation to the relevant law enforcement authorities if your actions involve serious illegal violations.
7. Third-Party Links and Services Disclaimer
Our www.candledropbox.com website may occasionally contain hyperlinks that redirect you to third-party websites, including the official pages of our logistics partners, payment service providers, or social media sharing function entrances. These third-party websites are not operated, controlled, or managed by Candle Dropbox, and we do not assume any responsibility for the content, privacy policies, terms of service, or operation quality of any third-party linked website. You confirm that you access these third-party links at your own sole risk, and you will independently review and comply with the usage rules of those third-party platforms after you leave our official website. We will not be liable for any loss, damage, or dispute caused by your interaction with third-party services that are not affiliated with our platform.
8. Disclaimer of Warranties and Limitation of Liability
Our www.candledropbox.com website and all services provided on the platform are delivered to you on an “as is” and “as available” basis. Candle Dropbox does not make any explicit or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights. We do not guarantee that our website service will be uninterrupted, 100% error-free, or completely secure at all times. There may be temporary service outages caused by system maintenance, server updates, network failures, or force majeure events, and we are not liable for any inconvenience or loss caused by these temporary service interruptions.
Under no circumstances will Candle Dropbox, our operating team, our artisan partners, or our affiliated service providers be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business revenue, or business interruption losses, arising from your use of our website services or purchased products, regardless of the legal theory the claim is based on, even if we have been advised of the possibility of such damages in advance. The total aggregate maximum liability of Candle Dropbox for any dispute related to your order or platform usage is strictly limited to the total actual amount you paid for the specific order that gives rise to the claim. Some jurisdictions do not allow the exclusion or limitation of implied warranties or consequential damages, so some of the above limitations may not apply to you depending on the local laws that govern your transaction.
9. Governing Law and Dispute Resolution
These Terms of Service, and any disputes, claims, or controversies arising out of or related to your use of www.candledropbox.com platform, your product purchases, or this agreement, shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom, without regard to its conflict of law rules. For any minor disputes related to your order, we encourage you to first contact our customer support team via our official contact channels, to resolve the issue through friendly, equal negotiation. We will make every effort to respond to your reasonable claim and reach a mutually satisfactory solution within 14 working days after we receive your complaint. If the dispute cannot be resolved through friendly negotiation, you agree that the exclusive jurisdiction for all legal proceedings related to the dispute shall be the local courts located in Derby, England, United Kingdom.
10. Modifications to Terms of Service
We reserve the right to update, modify, or revise these Terms of Service at any time at our sole discretion, to reflect adjustments to our business operation rules, new platform feature launches, changes to applicable legal regulatory requirements, or other relevant operational needs. When we make material changes to these terms, we will post the updated new version on this corresponding Terms of Service page on our www.candledropbox.com website, clearly mark the new effective date at the top of the document, and publish a prominent notification on our website homepage to inform all users of the upcoming changes. Your continued access to our website and submission of new orders after the new version of the terms takes effect will be deemed as your full acceptance of the modified Terms of Service. If you do not agree with the content of the updated terms, you must stop using our website services immediately, and no longer place new orders on our platform.
11. Severability Clause
If any individual provision contained in these Terms of Service is determined to be invalid, illegal, or unenforceable by a competent court of law or relevant regulatory authority, the remaining provisions of this agreement shall remain in full force and effect, and the invalid provision shall be replaced by a new valid provision that most closely matches the original commercial intention of the original invalid clause.
12. Contact Information
If you have any questions, comments, or concerns about any clause outlined in these Terms of Service, you can contact our official team through the following authorized channels:
- Contact Email: [email protected]
- Contact Postal Address: The Bartonfields Centre, Barton Blount, Church Broughton, Derby, England, DE65 5AP
- Contact Telephone Number: +44 2081910802
Our dedicated team will respond to your inquiry within 3 working days.